Information

If you wish to have an exclusive design/costume, we will be happy to create one for you. Since this is one – time – making – costume and for ONLY you, there will be an extra charge. Please discuss with us carefully before ordering your exclusive design/costume.

If you send us pictures of an online costume we will not consider this as your own design and we may list this costume we made on our website. Please consider our policy and discuss with us before ordering costume(s) different from our collection.

All team’s costumes must be informed to us before we start the costumes. The team’s name must be noted down in the order form. Otherwise, the costumes will be given to different tailors, the tailors will use different fabrics and decorations. The team costumes will be different in this case. So, if your team members order separately, please note down the name of your teams in the order form. Otherwise, we will NOT guarantee the match of the teams’ costumes.

Delivery time includes 2 stages:

* Production stage: once your payment and your completed Measurements Form are received, we start making your costume(s). This stage normally takes around 2 – 3 weeks.

* Shipping stage: when your order is done we will send it out by UPS express delivery service (www.ups.com) with tracking number and signed for service. The order will be delivered to your door in around 3 – 7 days after sending out. Tracking information will be automatically sent to your email address on the day we send out your order. So please keep tracking your email (even your spam email).

So, our normal delivery time is around 3 – 4 weeks except our Lunar New Year period. At Lunar New Year (January, February and March), our standard delivery time is around 5 – 6 weeks.

Import duties, tax and other administrative charge in buyer’s country are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s custom office to determine what these additional costs will be prior to bidding or buying.

* We accept the return for refund in case critical mistakes come from us. If mistakes come from buyer we can make alteration to correct the mistakes for free. We don’t accept the return for refund for items that are not from our cellections (custom made to buyers’ design)

* Costume(s) needs to be returned in original condition as when you receive your order (with tags on, unworn, etc…).

* Please contact us within 7 days after receiving your order to inform about the return.

* Shipping cost of the return will be at buyer’s charge. 

* Please declare the parcel as “Returned Goods” and provide accurate customs information as required by the carrier and customs authorities. Please also indicate that the goods are being returned to the original seller and are not a new commercial sale.

Please contact us to obtain the return shipping address.